cancellation + payment policy
payment
All services are charged in full at the time of booking.
Your appointment is not confirmed without payment.
We do not hold unpaid time slots.
rescheduling
You may reschedule your appointment up to 48 hours before your scheduled arrival window at no charge.
Reschedules made within 48 hours are subject to a 50% rescheduling fee.
Same-day rescheduling is treated as a cancellation.
cancellations
Cancellations made:
• 48+ hours before service: full credit issued to your account (no cash refunds)
• Within 48 hours: 50% of service total retained
• Same day or no-show: 100% of service total retained
We reserve time specifically for your space. Once scheduled, that time cannot be recovered.
access issues
If our team arrives and cannot access the property due to:
• incorrect entry information
• lockout
• pet safety issues
• building restrictions not disclosed
The appointment is treated as a same-day cancellation and is non-refundable.
condition misrepresentation
Pricing is based on accurate service selection and property details.
If the condition of the space significantly differs from what was selected at booking, we reserve the right to:
• adjust the service total
• convert to a Deep or Move service
• decline service without refund if conditions are unsafe or undisclosed
refunds
We do not offer refunds after service completion.
If something was missed, notify us within 24 hours and we will return to correct the area.
We do not provide partial refunds in place of re-cleans.
recurring services
Recurring clients may skip one service per quarter with 48-hour notice.
Two or more late cancellations may result in removal from priority scheduling.
terms + conditions
By booking with Clean + Co™, you agree to the following terms:
1. payment authorization
All services are prepaid at the time of booking.
By submitting your booking, you authorize the clean + co™ to charge the card provided for:
• the full service amount
• applicable add-ons
• late cancellation or no-show fees
• additional time required due to undisclosed conditions
Chargebacks initiated without contacting us first to resolve concerns may be disputed with documentation, including signed agreement, booking confirmation, service notes, timestamps, and photo verification.
2. arrival windows
We operate within arrival windows, not exact arrival times.
While we aim to be punctual, traffic, weather, and prior service conditions may impact timing.
Arrival within the scheduled window fulfills the booking agreement.
3. access responsibility
You are responsible for ensuring clear and safe access to the property.
If our team cannot enter due to:
• incorrect codes
• locked doors
• building denial
• aggressive or unsecured pets
• undisclosed access barriers
The appointment will be treated as a same-day cancellation and is non-refundable.
4. accurate booking details
Pricing is based on the size, condition, and service selected.
Failure to accurately represent:
• square footage
• number of bedrooms/bathrooms
• level of clutter
• heavy soil conditions
• post-construction conditions
• biohazards
may result in:
• on-site price adjustment
• service upgrade requirement
• partial service completion
• refusal of service without refund if conditions are unsafe
5. service scope
We do not:
• lift or move heavy furniture (over 40 lbs)
• clean biohazardous waste
• remove mold beyond surface cleaning
• clean areas above safe ladder height
• handle infestations
• provide deep stain restoration
We reserve the right to decline unsafe tasks.
6. satisfaction policy
If you are dissatisfied, notify us within 24 hours.
We will return to correct the specific area in question.
Refunds are not issued in place of re-service.
Concerns reported after 24 hours may not be eligible for correction.
7. recurring services
Recurring bookings are auto-scheduled.
48-hour notice is required for rescheduling or skipping.
Multiple late cancellations may result in removal from recurring priority status.
8. liability limitations
the clean + co™ is insured.
We are not liable for:
• pre-existing damage
• improperly secured items
• loose fixtures
• fragile or irreplaceable objects not disclosed
• normal wear and tear
Claims must be submitted within 24 hours of service completion.
9. pets
Pets must be secured or safely contained.
We are not responsible for pet escape if access instructions are unclear.
10. right to refuse service
We reserve the right to refuse or stop service if:
• conditions are unsafe
• there is harassment or inappropriate behavior
• property conditions were misrepresented
In such cases, payment is non-refundable.
11. force majeure
We are not responsible for delays or cancellations due to:
• severe weather
• building emergencies
• city restrictions
• circumstances beyond reasonable control