cancellation + payment policy

these terms apply to all commercial cleaning services provided by the clean + co™. by booking a clean, signing a recurring service agreement, or receiving service, you agree to the terms below.

one-time cleans

booking + confirmation

one-time cleans are confirmed once a quote has been accepted and payment (or a signed invoice) is on file. we do not hold time slots without confirmation.

payment

one-time cleans are invoiced on the day of service and due within 7 days via ACH, credit card (3% processing fee), or check. repeat one-time clients may be offered net-15 terms after the first service.

rescheduling + cancellations

• 72+ hours before service: reschedule or cancel at no charge

• 72–24 hours before service: 25% fee applies

• less than 24 hours or no-show: 100% of the service total is charged

we block crews and supplies for your space. last-minute changes cost us a full shift.

access issues

if our team arrives and cannot access the space due to:

• incorrect entry information

• lockout or missing keys/fobs

• building or freight access denial

• undisclosed access restrictions

the visit is treated as a completed service and billed in full.

recurring service plans

service agreement

recurring plans (daily, weekly, bi-weekly, monthly) are governed by a signed service agreement that outlines scope, schedule, pricing, and access protocol. the agreement is required for certificate of insurance filings with building management.

initial term

all recurring plans run an initial 3-month term. after the initial term, the agreement continues month-to-month automatically.

cancellation

after the initial term, either party may cancel with 30 days written notice (email to hello@thecleanand.co is sufficient). cancellation within the initial 3-month term is subject to a buyout equal to the remaining visits at the plan rate.

skipping visits + holidays

recurring clients may skip or pause visits with 7 days notice at no charge (office closures, holidays, renovations). late skips (under 7 days) are billed at 50% of the visit rate. visits missed due to access issues are billed in full.

billing

recurring service is invoiced monthly in advance. payment is due within 7 days of invoice via ACH, credit card (3% processing fee), or check. accounts more than 15 days past due may have service paused until current.

scope changes

if the size, use, or condition of your space changes significantly (expansion, new floor, renovation, new tenant mix), pricing may be adjusted with 14 days notice.

condition + scope

accurate space details

pricing is based on square footage, frequency, and use type provided at quote. if on arrival the space significantly differs — larger than reported, heavy soil, active construction, biohazard present — we reserve the right to:

• adjust the service fee

• convert to a deep or post-construction scope

• decline service if conditions are unsafe

what we don't do as part of standard service:

• post-construction debris removal (separate quote)

• biohazard or bodily fluid cleanup

• mold remediation

• exterior windows above the ground floor

• heavy furniture or equipment moving (over 40 lbs)

• pest or infestation work

we reserve the right to decline tasks deemed unsafe for our team.

service quality

re-clean guarantee

if something is missed, notify us within 24 hours of the completed visit. we return to correct the specific area at no cost. we do not issue refunds or service credits in place of a re-clean.

claims

claims for damage must be submitted in writing within 24 hours of service completion with photos. we are not liable for:

• pre-existing damage

• improperly secured items or fixtures

• fragile or irreplaceable objects not disclosed at onboarding

• normal wear and tear

• damage caused by third parties

insurance + access

insurance

the clean + co™ carries general liability and workers' compensation insurance. certificates of insurance (COI) are provided on request and filed directly with building management when required. typical filing turnaround: 2 business days.

building access + keys

clients are responsible for providing reliable access — fobs, keys, access codes, or lockbox details — and keeping them current. we store access credentials securely and will not share them with third parties. lost or compromised credentials should be reported immediately.

confidentiality

our teams are trained to respect confidential work environments. we do not photograph, remove, or read any documents or materials in your space. sensitive workspaces (legal, medical, finance) are welcome — we'll sign NDAs on request.